FAQ -Frequently Asked Questions
Table of Contents
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Products and Prices
How do I change the currency?
To change currency, click on the flag in the upper right corner and select the desired currency and country of residence. If this option is not available, please contact our sales department for assistance.
Are boxes delivered with foam insert?
All jewellery boxes have a foam insert or luxury insert, depending on the box range. The only boxes that are delivered without insert, are our flatpack gift-boxes. Some of our ECO boxes are available without foam.
Can I buy just the foam?
You can buy pre-cut foam pillows that match our Boston and Santiago series. You can also buy sheets of foam, by the metre.
Find all foam here.
Samples
Can I receive samples?
You can order up to five samples of our jewellery boxes, gift-boxes, carrier bags and pouches online. These items will be branded with a Westpack logo. You can also order samples of wrapping paper, ribbon, and tissue paper, through the website.
All other products can be ordered on trial, where the products are sent with an invoice. Should you decide not to keep the products, you can return them for a refund (special terms and conditions apply).
Freight charges may be added to your order, depending on your chosen destination.
Can I order samples with my own logo?
Yes, you can order samples with your own logo print, in a colour of your choosing. We charge a small amount each sample for this service. The amount will be added to your basket together with the samples.
All you then need to do is, upload the logo or artwork to your online sample order, in vector format, with the file type .ai, .eps. or PDF to ensure the highest print quality. If you do not have a vector logo or artwork in the correct file format we can help; we can re-create your designs into the correct format.
We are unable to match RGB, PANTONE, or CMYK colour references; however, our sales reps are happy to advise, in case you need any assistance with this. Please find all available colours here.
After we have received your sample order with your artwork, our graphic designers will make a digital proof copy for you. When the proof copy is accepted by you, we will dispatch your printed samples within approximately a week.
Logo print
Will I be charged extra for logo printing?
The prices of most of our jewellery boxes are including a standard logo print. Most gift-boxes, jewellery pouches, gift-vouchers and carrier bags can be printed with your logo at a small surcharge.
How should I send my logo to Westpack?
You can also send your logo by e-mail or whatsapp.
Which file type do you need?
We prefer to receive your logo or artwork in vector format, with the file type .ai, .eps or .pdf, to ensure the highest print quality.
I don’t have my logo available in the desired format, could you help me with this?
If you do not have a vector logo or artwork in the correct file format we can help; we can re-create your designs into the correct format. A small fee of applies.
We do not design logos from scratch but can work with most files for conversion.
Can I order products with different logos in one order?
Yes, you can choose a different logo for each product you order.
What is the minimum quantity for bags with logo print?
The minimum order quantity differs per series and bags size. You can view the MOQ’s by looking at the product online: in the price overview, the smallest amount of bags is the minimum order quantity. It is in some cases possible to order fewer bags, by buying them without logo print.
Note that some bags can be bought in bulk, where you get much better prices, but need to buy larger amounts.