Terms and Conditions

General Information

The following terms and conditions of sale and delivery apply to all quotes, sales, and deliveries of shelf items sold from retail stock. These terms supersede any conflicting or differing terms outlined in the customer’s order or acceptance unless otherwise agreed upon in writing by both parties.

These Terms and Conditions, along with all transactions and/or orders, are governed by the laws of the People’s Republic of China. Any disputes that cannot be resolved through mutual agreement will be submitted to the jurisdiction of the appropriate People’s Court located in the region where Ariepack is registered.

Custom-made products are not covered by these terms and conditions.
The terms and conditions for custom-made products can be found here.

Ariepack obligations

AP is obliged to supply the goods specified in the issued order confirmation. AP is obliged to supply goods or services of normal quality in respect of materials, manufacture, handling, packaging and storage.

Order Confirmation

After placing an order, an order confirmation will be sent via email, regardless of the ordering method used. This confirmation will include the expected dispatch date and week. An order is considered binding on AP’s part only after the order confirmation has been issued. In the event that AP cancels the order for any reason, AP shall not be held liable for any costs, losses, or damages (financial or otherwise) arising from entering into the agreement.

If an order confirmation is not received after placing the order, or if the customer encounters an error message or service interruption during the ordering process, it is the customer’s responsibility to contact AP to verify whether the order has been accepted. AP shall not be held responsible for any losses (financial or otherwise) resulting from the customer’s assumption that an order was placed without receiving a confirmation.

Customers are required to review the order confirmation immediately upon receipt. If any discrepancies are found between the order confirmation and the original order, the customer must contact AP without delay.

It is not possible to add products to orders that have been processed. Additions shall be treated as a new order and therefore registered separately. This may result in (additional) freight costs being added.

AP may ask for a signed approval of the order confirmation, prior to the processing of the order.

Online Orders

If the order is placed online, an order overview is issued automatically. This e-mail confirms that AP has received the order; however, it does not serve as a guarantee that AP will be able to supply all of the items on the order. If AP cannot accept or fulfil the order for any reason, the customer will be contacted.

The order overview issued by the website does not serve as a binding order confirmation.

Supply and Delivery Time

Delivery according to Incoterms rules. If nothing else is agreed upon, orders will be delivered Ex Works. The specific delivery terms are stated in the order confirmation issued by AP. The title to, and risk of loss of the goods, transfers to the customer upon dispatch.

Orders will be dispatched to the registered billing address, unless a different delivery address is indicated by the customer.

AP will arrange for transport of the goods on behalf of the customer. A link to Track & Trace will be provided after the order has been dispatched.

AP reserves the right to alter delivery dates, if a delay has occurred in the delivery or production of the ordered products, and/or the required tools for processing the order (such as printing logo). AP is obliged to inform the customer of any such alteration, per e-mail.

For accurate freight rates and delivery times, please contact AP directly.

Prices

All prices include packaging, but are excluding VAT or other applicable taxes. AP reserves the right to alter any price at any time, without preceding notification, in the event of increased material costs, subcontract costs, taxes, duties, wages or exchange rates that result in increased costs for AP. In the event of a pricing error, AP reserves the right to correct the error and charge the correct price. AP is obliged to notify the customer of any price alterations prior to delivery, per e-mail, if the price alterations affect an already confirmed order that has not yet been invoiced.

Costs for printing Logo may be added to the order. AP is obliged to contact the customer if any additional costs are charged, via the order confirmation, prior to delivery.

AP reserves the right to alter freight prices, if the total cost of the shipment exceeds the given, estimated, or online displayed price.

Payment terms

Terms of payment, calculated from the date of invoice, are specified in the written order confirmation. In the event that payment is not received by the due date, AP reserves the right to charge interest at the rate of 2% per calendar month, from the date the payment was due. AP reserves the right to charge reminder fees for each issued reminder, and to apply any other collection charges.

If the customer has any outstanding payments for previous orders with AP, AP is not obligated to deliver further goods or services until the overdue balance is fully paid. This remains applicable regardless of any order confirmation previously sent by AP to the customer. AP’s obligation to fulfill new orders will only resume once all overdue amounts have been settled.

Credit card payments

Credit card payments are made online, using our SSL payment system (Secured Socket Layer).

When prepaying online by credit card, the full amount of the order will be held by AP on the customer’s account. Payment will not be deducted until the order is completed.

AP can never debit more than the amount that was reserved when the payment was processed.
Due to this, any changes made in an order that has been (pre)paid online, that result in a modification of the total amount, may require for a new or additional payment to be made.
When changes are made to an already (partly) prepaid order, the order can not be processed until the payment has been received in full, regardless of any payment credit the customer might have.

When the final order is for less than the reserved amount, the payment will be debited effective immediate, when the definitive order confirmation has been sent.

All credit- and debit card holders are subject to validation and authorisation by both the issuer of the card and AP, for security reasons and the prevention of fraud. Financial details are treated confidentially, and will not be passed on to any third party, nor stored for later use.

Missing, Damaged, Incorrect or Faulty products

AP can not guarantee that all the ordered products will arrive at the same time.
Depending on the availability of the ordered items, one or more of the ordered products may be dispatched at a later time, as a back order. AP is obliged to inform the customer when products are sent as a backorder, via an order confirmation, prior to delivery.

The customer is obliged to check products upon receipt and inform AP if the received products are not of the usual quality. AP will assess the customer’s claim and can, at their own discretion, reject the claim, rectify the fault, replace the goods, or issue a credit note. AP’s obligation in respect of the above is conditional on receipt of a written complaint within 14 days from the date of accepting the delivery.

The title to, and risk of loss of the goods, transfers to the customer upon dispatch. Whilst the goods are in the customer’s possession, they must take reasonable care of the products and not use them until they are returned.

AP is not responsible for any damage or mistakes arising as a result of wrong handling, transport, storage, force majeure, or other conditions caused by a third party. Products being returned to AP are always returned on the customer’s account and risk.

Returns and Cancellations

Products with logo print, custom-made products, products that are made-to-order, and products that in any other way have been processed cannot be returned or exchanged. Discontinued products purchased at prices reduced by more than 40% cannot be returned or exchanged.

Other unused and non-defective products can be returned to AP by prior arrangement. The customer is liable for freight costs of the return shipment.

The title to, and risk of loss of the goods, transfers to the customer upon dispatch of the order. On receipt of the returned, undamaged and unused item, AP will issue a full refund for the cost of the product(s). Any items that are returned damaged or used, or with indications that the customer did not take reasonable care of the items whilst they were in their possession, may result in a reduced refund.

Reservations

AP reserves the right for misprints, typing errors, sold-out products (back orders included), failure of suppliers’ transportation, changed product specifications and force majeure. AP cannot be held responsible for indirect consequential losses, monetary or otherwise, nor any profit loss as a result of AP’s product responsibility, delays and/or missing delivery.

Rights of Ownership

The staff of Ariepack provides information and data contained in this website. All the rights of intellectual property related to this information and data are owned by Ariepack and are under the protection of the present laws. 

Data Protection Policy

This policy covers the treatment of personal data that Ariepack may collect including when you e-mail us, or when you complete and submit an online form or order on our website.

When completing forms or orders, you may be asked for personal information such as name, address, postcode etc. It is only when you supply this type of information that you can be personally identified.

We may store a cookie on your device which stores your preferences. This information is only accessible from pages on our domain. To opt out please block our site from storing cookies on your machine via your browser settings.

Ariepack is responsible for ensuring the confidentiality of personal data that it holds. Data will not be sold and/or provided to third parties.

Protection Personal Data

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this, you may not be able to use the full functionality of this website.

By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

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